Quality Policy

Curraghroe Construction Limited considers quality issues to be of great importance.   We are confident that our existing procedures will ensure that you will always be able to receive the right advice at the right time.   As part of our transparent working policies we would be happy to share with you, if appointed, the quality procedures which would be applied to your account management.

Quality Management Statement & Systems

Curraghroe Construction Limited is committed to implementing appropriate quality management and processes to enable the delivery of the highest practicable quality products and services. The overall quality objective is to ensure that Curraghroe Construction Limited deliver a consistently high level of service to all our customers & staff.

A quality management system will provide the framework for continual improvement and thus increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will effectively provide the company and its customers with the confidence that the provision of service and products will be delivered consistently to predetermined high standards. We all share the responsibility for the delivery of high quality products and services and for continual improvement. Long term relationships require on-going commitment to achieving business excellence. We must satisfy our customers by consistently maintaining and surpassing their requirements.

Curraghroe Construction Limited must aspire to achieve a reputation for excellence if we are to continue to develop as a company. We can only do this by putting quality into everything we do.

Curraghroe Construction Limited recognises that quality has wider implications within its business. Customers are only able to receive competitive pricing and a consistently high delivery if quality is controlled throughout the organisation. Services provided to our customers will be delivered with a real and genuine pledge to satisfy their requirements by continuously reviewing and improving our systems.

Curraghroe Construction Limited will continue to train all personnel, within our organisation to ensure delivery of its services are maintained and improved where necessary.

Curraghroe Construction Limited have developed a quality system that defines our responsibilities and proceduresThe company pursues the following goals in the field of quality assurance:

  1. Strict compliance of the company’s services with international, national, and corporate standards and requirements.
  2. Responsibility to customers for the quality of the services rendered.
  3. Cost efficiency of the services as compared with other companies operating in the market.
  4. Development and implementation of new services that fully satisfy our customers’ needs.
  5. Positioning of the company as employing professional staff and providing services of high quality.

The strategy for achieving the goals is the following:

  1. Focus on the process management model and continuous improvement of the company services.
  2. Satisfaction of customers’ requirements to all services. Fulfilment of the customers’ requirements within the shortest periods of time, ensuring highest quality.
  3. Understanding of the customer needs, their present and future specific requirements.
  4. Continuous cooperation with customers in order to understand their needs.
  5. Priority of quality issues in “personnel – technology – organisation” chain.
  6. Strict quality assurance procedures at all stages of the services life cycle, well-defined personnel responsibility for quality assurance.
  7. Consistent training of all personnel in the sphere of quality, each employee’s participation in services improvement, rewards for quality improvement.

Quality assurance is concerned with the achievement and excellence in terms of customer satisfaction, outcomes and the delivery of appropriate provision for all members of the community.

Statement of Principles

  • We will produce business, marketing and employee training and development plans that clearly state our planned actions, targets and who is responsible.
  • We will undertake periodic self assessments, which will include employees and partners, and the findings from this self assessment will clearly aid the business planning process.
  • All employees and managers will be required to contribute to a regular review of development plans reporting on progress against actions identified.
  • The Management Team will review these on a regular basis, to monitor progress and impact.
  • We will produce processes, against key training, which clearly define how key activities are carried out within the organisation.
  • We will check at regular intervals that the policies and procedures are being adhered to by all employees through our internal audits and assessments.
  • The Management Team will review all policies and procedures on an periodically to ensure that they remain fit for purpose.
  • Designated employees will observe other employees and subcontractors and provide feedback on their performance and agree actions.
  • We will seek the views of employees, to gather their opinions and ideas. We will evaluate the feedback, make improvements where necessary, and inform employees of improvements.
  • We will seek the views of partners and key stakeholders to collect their opinions and ideas about the quality at Curraghroe Construction Limited. We will evaluate the feedback, make improvements where necessary, and inform them of improvements.
  • We ensure all assessment and verification activities conform to all event requirements and are in accordance with our documented procedures.
  • We will benchmark our performance against the best in the sector and other standards deemed appropriate.
  • We will regularly analyse the performance of our events, monitor trends and take action to ensure that retention and achievement levels increase.
  • Where we sub-contract services we will define the roles and responsibilities of these organisations. We will monitor performance to ensure that all stakeholders receive high levels of support, and ensure that they achieve the objectives and goals.
  • We will hold regular, structured meetings that discuss retention and achievement. These will be documented and where appropriate action will be taken to address issues.

Review

This policy will be reviewed on an annual basis by the Managing Director who is responsible for quality improvement and standards.

Evaluation model:

Curraghroe Construction Limited has developed an adaptable, flexible approach to evaluation.

This evaluation process fits neatly with Curraghroe Construction Limited’s approach to our services and client relationships:

  • It offers simple, practical methods, accomplished in a working environment.
  • It reinforces the business rationale for setting clear objectives
  • The process of review and evaluation promotes flexibility in response to feedback.
  • It encourages continuous improvement.
  • It matches the process with practical, realistic methods of evaluation.
  • It is adaptable and flexible enabling it to be tailored in response to individual client’s requirements.

Business reviews

Periodic reviews of our quality management plan will be undertaken by the management team. All records of the reviews will be recorded and maintained. The reviews will provide a basis for improving customer satisfaction, business success and operating processes/procedures. These reviews are communicated to all staff and associates on a regular basis through staff appraisals, briefings and newsletters.

Signed

John Lackey

Managing Director

Dated 10/09/2011

This Policy supersedes all previous versions of Curraghroe Construction Limited Quality Assurance Policy.